ReChapter

Last updated: May 2026

1. About This Privacy Notice

ReChapter ('we', 'us', or 'our') is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Notice explains how we collect, use, disclose, and manage personal information when you visit our Shopify store or purchase from us.

By using our website and services, you acknowledge that you have read and understood this Privacy Notice.

 

2. Who We Are

ReChapter is an Australian-based online bookstore. For privacy enquiries, you can contact us at:

 

Email: privacy@rechapter.com.au

Website: www.rechapter.com.au

 

3. Personal Information We Collect

We may collect the following types of personal information:

 

3.1 Information You Provide

•       Name, email address, postal address and phone number when you create an account or place an order

•       Payment information (processed securely via Shopify Payments or third-party payment providers — we do not store full card details)

•       Order history and preferences

•       Communications you send us, including customer service enquiries

 

3.2 Information Collected Automatically

•       Browser type, IP address, device information and referring URLs

•       Pages visited, time spent on site, and clickstream data via cookies and analytics tools

•       Location data (country/region level) inferred from your IP address

 

3.3 Information from Third Parties

•       Information from social media platforms if you connect your account or interact with our social pages

•       Fraud detection and verification data from service providers

 

4. How We Use Your Personal Information

We use your personal information for the following purposes:

•       Processing and fulfilling your orders, including shipping and returns

•       Managing your account and providing customer support

•       Sending transactional emails (order confirmations, shipping updates)

•       Sending marketing communications, newsletters and promotions — only with your consent or where otherwise permitted by law

•       Improving our website, products and services through analytics

•       Complying with our legal obligations under Australian law

•       Detecting and preventing fraud or other unlawful activity

 

We will not use your personal information for purposes other than those described in this notice without your consent, unless required or permitted by law.

 

5. Disclosure of Personal Information

We may disclose your personal information to:

•       Shopify Inc. — our e-commerce platform provider (servers may be located outside Australia)

•       Payment processors (e.g. Shopify Payments, PayPal, Afterpay) for transaction processing

•       Shipping and logistics providers for order fulfilment

•       Marketing and analytics platforms (e.g. Google Analytics, Meta Pixel) — subject to your consent and cookie preferences

•       Legal and regulatory authorities where required by law

 

We do not sell your personal information to third parties.

 

6. Overseas Disclosure

Some of our third-party service providers are located or store data outside Australia, including in the United States and other countries. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles, as required by APP 8.

By using our services, you acknowledge that your information may be transferred internationally for the purposes described in this notice.

 

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and support our marketing activities. These include:

•       Essential cookies: required for the website to function (e.g. shopping cart, login sessions)

•       Analytics cookies: to understand how visitors use our site (e.g. Google Analytics)

•       Marketing cookies: to deliver relevant advertising and measure campaign effectiveness

 

You can manage your cookie preferences through your browser settings or our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our website.

 

8. Marketing Communications

We may send you promotional emails, special offers and newsletters if you have opted in or made a purchase from us. You can unsubscribe at any time by clicking the 'unsubscribe' link in any marketing email or by contacting us directly. We comply with the Spam Act 2003 (Cth) in all our electronic marketing communications.

 

9. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our Shopify store uses SSL encryption, and payment processing is handled by PCI-DSS compliant providers.

However, no method of transmission over the internet is completely secure. We encourage you to take steps to protect your personal information online, including using a strong password for your account.

 

10. Retention of Personal Information

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations (including under the Corporations Act 2001 (Cth) and tax legislation), resolve disputes, and enforce our agreements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

 

11. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, out-of-date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us at privacy@rechapter.com.au. We will respond to your request within 30 days. In some circumstances, we may be permitted to decline access — if so, we will provide written reasons.

 

12. Privacy Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us at privacy@rechapter.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

 

Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Phone: 1300 363 992

GPO Box 5218, Sydney NSW 2001

 

13. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us and we will take steps to delete it.

 

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology or legal requirements. We will post the updated notice on this page with a revised 'Last updated' date. We encourage you to review this notice periodically.